Customer service - distribution department, field service, service engineers
„The personal customer contact is the most important thing for a good cooperation”, as the employees know in the sales department. After all, it is about the wishes and needs of the customer - about his product. No matter whether it is a matter of supply and order processing in the interior or exterior, or in order to provide property support, statistics, support for the employees in the field of external services and, above all, customer services - teamwork is self-evident for SOLAN.
Our service also supports the retailer as a consultant, presents new product lines, colors and designs. He supports the specialist trade in fulfilling even the most individual customer requirements through a competent cooperation with SOLAN.
From the first sample presentation to the successful realization of the orders, he works in close contact with the customer, the office service and the production - reliably and capably.
In addition, our experienced service specialists in all product areas support the specialist trade and the field service in the clarification of detailed questions regarding the optimal selection of the products and assembly conditions.
In complex situations, SOLAN's service engineers can be requested and support from measurement to assembly, including questions about the electronic control system.